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A Brief History of Managing for Quality: The Journey Continues

Research output: Contribution to journalArticlepeer-review

Abstract

Managing for quality represents a series of developments and initiatives aimed at enhancing product and service quality. It has undergone significant developments throughout history, with various methodologies and approaches emerging to enhance product and service quality. Throughout its history, the quality movement has evolved in response to changing industrial landscapes, emerging methodologies, and the ongoing pursuit of excellence in products and services. The movement continues to influence various industries, with a strong emphasis on customer satisfaction, continuous improvement, and the integration of quality into organizational culture.
Original languageAmerican English
Pages (from-to)60-70
JournalJournal of Business and Behavioral Sciences
Volume36
Issue number2
StatePublished - 2024

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